Shipping and Payment Policy
Redline UTV Shipping & Payment Policy
At Redline UTV, we’re committed to getting you the gear you need—quickly, reliably, and with no hassle. Here’s how we handle orders, shipping, tracking, and returns, so you know exactly what to expect.
ORDER TRACKING
Once you place an order, you’ll receive an Order Confirmation email right away. Didn’t see it? Contact our Support Team to double-check your email address—if it’s entered incorrectly, you won’t receive updates.
When your order ships (and if tracking is available), you’ll get a shipping confirmation email with a tracking link. Use that link to follow your package’s journey to your door.
SHIPPING RATES & TIMES
Shipping rates are calculated based on your location and the size/weight of your order. You’ll see the exact shipping cost at checkout—no surprises.
- Standard Shipping: 5–7 business days
- Expedited Shipping: Available at checkout for an additional fee
We ship with trusted carriers to ensure fast, safe delivery.
SHIPPING PROTECTION
Worried about loss, theft, or damage in transit? Add Route Shipping Protection at checkout. Route covers your order against shipping mishaps so you can shop stress-free.
- Lost in transit? Covered.
- Damaged on arrival? Covered.
- Stolen from your porch? Covered.
Just select Route Protection at checkout to lock in coverage.
How to File a Route Claim:
- Go to https://claims.route.com/
- Enter your order details.
- Submit your claim
Most claims are resolved in 24–48 hours with a replacement or refund.
Note:
- If you decline Route, Redline UTV is not responsible for packages after shipment.
- Route must be added at checkout—it can’t be added after your order is placed.
- Once your order ships, Route can't be refunded.
PRODUCT FITMENT
Before completing your purchase, double-check that the item is compatible with your vehicle by reviewing the fitment details on the product page. If you’re unsure, contact our Support Team for assistance before ordering.
BACKORDERS
If an item is on backorder, we’ll ship in-stock items first. Backordered items ship as soon as they’re available—at no extra charge. We’ll keep you updated with estimated ship dates.
Payment Information
Accepted Payment Methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment options may be available at checkout.
Payment Security:
- All payments are processed securely using SSL encryption.
- We do not store your payment information on our servers.
Order Confirmation:
- You will receive an order confirmation email once your payment has been processed.
Currency:
- All prices are listed and charged in USD.
Contact Us
If you have any questions regarding our Shipping and Payment Policy, please contact us at
REDLINE UTV INC.
223 Civic Center Drive
National City, CA 91950
619-841-9833
redlineutv@gmail.com
This policy is subject to change without notice. Please review this page periodically for updates.
